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WHY CUSTOM SOFTWARE IS RETURNING?

KEY INSIGHTS

  • SaaS still dominates, but its limits are now hard to ignore.
  • 95% of organisations use AI-enabled SaaS; market will hit $101.7B in 2025.
  • KPMG and Deloitte highlight rising frustration with generic tools.
  • The custom software market is growing fast - $43B (2024)$146B (2030).
  • 41% of code is AI-assisted in 2025.
  • Low-code adoption accelerating - 70% of new enterprise apps use it.
  • Automation-focused engineering & agentic AI reshape development work.
  • Organisations want systems that match their processes.

Reading time: ~7 minutes

For years, SaaS shaped the tempo of digital adoption. Delivered through the browser and updated centrally, subscription software promised convenience and predictability, and it delivered both at scale. By 2025, 95% of organisations use AI-enabled SaaS applications, and the AI-SaaS category itself is projected to reach $101.7 billion this year. These platforms became the default operating layer for many organisations.

As businesses grew more reliant on them, however, the constraints became harder to ignore. Teams now juggle multiple overlapping tools; integrations break under real-world pressure; and the more specialised an organisation’s processes become, the harder it is to express them inside generic systems. Leadership discussions – including those captured in KPMG’s 2024–2025 insights – increasingly return to a question that had faded from view: should we continue adapting our processes to fit off-the-shelf software, or is it time to shape technology around the way we actually work? That question sits at the heart of how many organisations are now approaching software decisions.

That question is resurfacing as broader industry signals point in the same direction. Deloitte’s 2025 Technology Outlook highlights growing demand for deeper integration, more controlled data environments and software that aligns with domain-specific workflows. Enterprise teams want systems that behave coherently across hybrid cloud, multicloud and AI-rich environments – conditions that standard SaaS tools struggle to fully support.

THE RETURN OF BESPOKE SOFTWARE

The shift is visible in the numbers. The custom software development market, valued at $43 billion in 2024, is forecast to grow to $146 billion by 2030, expanding at more than 22% per year. This rise reflects a broader reassessment of the role bespoke systems play in digital strategy. Organisations are recognising that distinctiveness comes from the logic, data flow and decision-making structures that define a business — areas where standardised tools tend to flatten nuance rather than amplify it.

$43B
Custom software market (2024)
$146B
Projected market by 2030
22%
Annual growth rate

This perspective aligns with Deloitte’s observation that enterprises increasingly require end-to-end solutions capable of integrating across complex infrastructures and supporting specialised business processes. The demand is not for novelty; it is for systems that mirror how an organisation actually operates.

AI IS TRANSFORMING SOFTWARE DEVELOPMENT

Software creation itself has changed. Recent studies indicate that around 41% of code produced globally in 2025 is assisted by AI, reshaping the rhythm of development. Work that once stretched across weeks – scaffolding, testing, incremental refactoring – now compresses into short cycles. Engineers devote more time to architecture, data modelling and shaping system behaviour, because the repetitive labour that once consumed most of a project’s budget no longer sets the pace. This shift is prompting many teams to rethink how software is designed and delivered from the ground up.

41%
of global code is AI-assisted in 2025
50%+
of tech firms use AI to write & test code
Daily
AI coding tools widely used by developers
$ Billions
in U.S. productivity gains from AI-coding

Independent research echoes the scale of this change. Deloitte notes that technology companies are adopting generative AI for development faster than any other sector, with more than half already using AI tools to write and test software. Teams are beginning to explore agentic AI capable of handling multi-step technical tasks with minimal oversight – reshaping how engineering work is structured.

This moment does more than accelerate delivery. It opens the door to custom development for organisations that previously dismissed it as too slow or too resource-heavy to consider.

MODULAR BY DESIGN

The architecture of modern software has quietly transformed. Instead of constructing monolithic systems, teams now assemble solutions from specialised, cloud-native components. Identity management, workflow engines, reporting layers, data services and AI models are increasingly delivered as modular elements rather than built from the ground up.

70%
of new enterprise apps use low-code foundations
$187B
projected low-code market by 2030
API-Driven
modular systems replace monolithic builds
Hybrid
cloud environments are now the enterprise default

This shift has made modular architecture the default foundation for modern custom software development, particularly where flexibility, integration and differentiation matter. Increasingly, value comes from orchestrating modular components into reliable workflows rather than owning every layer outright.

The growth of low-code and composable platforms is a clear marker of this transition. Analysts expect the low-code sector — valued at $45.5 billion in 2025 — to exceed $187 billion by 2030, with forecasts suggesting that around 70% of new enterprise applications will incorporate low-code foundations. These tools free engineers from reinventing the basics and allow effort to focus on the business logic that truly differentiates an organisation.

Deloitte’s 2025 outlook reinforces this architectural shift, noting that organisations are increasingly seeking flexible, hybrid environments that blend public cloud scale with private cloud control. Modular systems, built on APIs and interoperable components, give enterprises the freedom to evolve without locking themselves into the assumptions of a single vendor.

SHIFT TO AUTOMATION-FOCUSED ENGINEERING

As development tools evolve, so do engineering roles. Many organisations now rely on automation-focused engineers who combine system integration, process design and lightweight custom development. Their work sits at the intersection of data, operations and engineering.

These teams decide where SaaS is sufficient, where modular components should be orchestrated, and where tailored logic must be expressed precisely. Increasingly, this work begins with clear discovery around systems, users and constraints before any technology decisions are made.

Automation-Led
engineering roles now span systems, data & workflows
Agentic AI
autonomous agents handle multi-step technical tasks
Less Manual
engineers focus on outcomes, not execution
Ecosystem-First
value comes from orchestration, not ownership

Deloitte’s research points to a similar trend: teams are beginning to explore “agentic AI” — autonomous agents capable of handling sequences of technical tasks with minimal oversight. This capability shifts engineering focus away from manual execution and toward directing, validating and shaping outcomes.

The result is a broader change in digital capability. Success is no longer about building everything from scratch, but about shaping an ecosystem that behaves coherently and evolves in line with the organisation’s goals.

WHY CUSTOM IS RETURNING

When organisations invest in tailored systems today, they do so with clear intent. They want software that reflects their domain knowledge rather than the assumptions embedded in mass-market tools. They want greater control over data pathways as AI becomes part of everyday operations. And they want platforms that evolve over time without forcing work into fixed patterns.

Market data reinforces this shift. The growth of custom development, alongside the expansion of low-code platforms and the maturation of AI-assisted engineering, signals a broader change in digital strategy. Increasingly, businesses are seeking technology that aligns with their identity, rather than conforming to someone else’s template.

Domain-Led
software reflects how organisations actually operate
Data Control
AI adoption increases demand for owned data pathways
Selective Ownership
core capabilities are built, not rented
Long-Term
custom systems prioritise resilience over speed

Deloitte highlights a complementary pattern: enterprises are becoming more deliberate about which capabilities they should own — particularly those tied to differentiation, compliance and long-term resilience — and where partnerships or modular platforms are sufficient. This selective ownership model is accelerating the return of custom systems, but with foundations that are more modular, AI-enabled and future-proof than before.

HYBRID FUTURE OF SOFTWARE

2025 marks the emergence of a layered approach to business technology. SaaS remains essential for standardised capabilities. Modular services provide flexible building blocks. And custom development occupies the space where competitive distinction lives.

The renewed interest in bespoke systems is not a return to old methods. It reflects new tools, new expectations and a clearer understanding of how digital systems shape an organisation’s future. Companies are seeking coherence, control and the ability to adapt with confidence — and for many, that journey starts by re-examining how their technology supports the way they work.

Layered
SaaS, modular services and custom systems coexist
Coherent
technology aligns with how organisations operate
Controlled
data, logic and evolution remain owned
Adaptive
systems evolve as strategies change